Complete the details below and click ‘Register’. A temporary password will then be posted to you the next business day.
If you’ve already registered another linked account for VicSuper MembersOnline, you don’t need to register again. You’ll be able to access all your accounts via the one login.
These are the terms and conditions of use for VicSuper MembersOnline.
This website is operated by VicSuper Pty Ltd (ABN 69 087 619 412) (AFSL 237333) ("VicSuper" or "us") under the domain name "www.vicsuper.com.au" ("Website").
a. The interactive member section of the Website, VicSuper MembersOnline is only available for use by authorised VicSuper members. VicSuper MembersOnline may, in VicSuper's sole discretion, offer the following services ("Services") to you (this is not an exhaustive list, limited functionality may apply when using mobile devices):
- access to view your own personal details;
- ability to change your contact details held by VicSuper;
- access to view your account details;
- access to view your own benefit plan account balances;
- view your transaction history;
- ability for you to change your investment options;
- access to view and change your death benefit nomination.
- access to view your insurance cover details
- view Benefit Statements
- access BPAY biller codes and reference numbers for personal and self-employed contributions
b. In order for you to change your investment options you must:
- be aware that you cannot make multiple changes to your investment options on the same business day
- be aware that you can change your investment options on any business day, as long as there is no investment option change pending
- be aware that if your change of investment option request is received through VicSuper MembersOnline before midnight on any business day, or at a VicSuper advice centre before 4pm on a business day, the request will be processed using the next business day's unit prices. 'Business day' is all weekdays excluding Melbourne Public holidays.
- ensure that your investment options add up to 100%;
- be aware that when you change investment options your balance is calculated using the following business day's unit price.
- be aware that once a request to change investment options or invest in a Term Deposit has been received, it is irrevocable and cannot be withdrawn or overriden; and
- have read the terms and conditions regarding membership of the relevant VicSuper benefit plan and understand that this is general advice only and does not take into account your financial situation, objectives or needs. VicSuper recommends you seek professional advice for your own circumstances. You can contact VicSuper to make an appointment to see one of our VicSuper representatives.
a. You must use a password and your member number to enable use of the Services. You agree that:
- you will not send or disclose your password to any other person;
- you will not keep your password in any form, whether encoded or unencoded, in a location where it is capable of being copied or used by any person other than you;
- you are solely responsible for any loss caused by use of your password by you or any other person; and
- you are responsible for any access to the Services as a result of using your password, including any use not approved or contemplated by you.
b. You must immediately notify VicSuper if you know that your password has been compromised or become known to a third party, or if you know of any unauthorised use of your password.
c. When logging on to the Website to use the Services, you will be allowed 3 attempts to enter your password. After the third failed attempt to enter your password you will be temporarily denied access to the Services.
Security of Personal Information
Although we strive to protect your personal information online, by for example, using encryption techniques such as SSL (128 bit) and time outs for inactive sessions, VicSuper cannot ensure or warrant the security of any information you transmit to us online and you do so at your own risk. Once we receive your transmission, we take reasonable steps to protect your personal information from misuse and loss, and from unauthorised access, modification and disclosure.
For security purposes, and to maintain the accuracy of your member record, VicSuper keeps an audit trail of your activities on VicSuper MembersOnline.
In common with many commercial websites we may also collect aggregated information which tells us the number of people who visit our site but not the identity of those people.
We collect information about the date, time and duration of visits and we are also able to determine which of the pages of the VicSuper Website are most commonly accessed. This information is used by us to administer our site and it can also be used to give us some ideas about how we can improve our site to better serve our members.
No additional fee for the Service
VicSuper does not charge any additional fee for using VicSuper MembersOnline.
When using the Website you must not use any device, software or routine to interfere with the proper working of the Website or any activity conducted by VicSuper. You must not take any actions which imposes an unreasonable or disproportionate load on VicSuper's infrastructure.
You agree to defend, indemnify and hold harmless VicSuper and its related companies, directors and officers and employees, from any and all liabilities, costs and expenses, including reasonable legal fees in connection with the use of the Website or the placement or transmission of any Content by you or users of your details, but only to the extent that such liabilities, costs and expenses were not caused by the negligence of VicSuper.
Information, content and material on the Website ("Content") is provided in good faith. However, to the extent permitted by law, no warranty as to accuracy, timeliness, or completeness of Content is given. VicSuper does not guarantee that our Website will be free from viruses, or that access to our Website will be uninterrupted.
No responsibility is accepted by VicSuper or its employees for any loss or damage arising from reliance on Content. No person should act on the basis of any Content without taking appropriate professional advice about their particular circumstances.
This information has been provided without taking into account any of your objectives, financial situation or needs. You must therefore assess whether it is appropriate, in light of your own individual objectives, financial situation or needs, to act upon this information.
If you are considering acquiring a VicSuper product, you should ensure you obtain the relevant Product Disclosure Statement prior to making any decision.
The Website may contain links to websites operated by third parties ("Linked Websites"). We do not have any input into or control over information, products or services on Linked Websites. Accordingly, to the extent permitted by law, VicSuper takes no responsibility and makes no warranties in respect of any information, products or services which may appear on any Linked Websites.
Subject to obligations implied by law and which cannot be excluded, VicSuper is not liable to you for any losses, damages, liabilities, claims and expenses (including but not limited to legal costs and defence or settlement costs) whatsoever arising out of or referable to Content or our Website whether in contract, tort including negligence, statute or otherwise.
VicSuper's liability for breach of any condition or warranty implied by law and which cannot be excluded, is limited to the maximum extent permitted by law.
Copyright and Trade Marks
All Content is copyright and is owned or licensed by VicSuper, unless expressly indicated otherwise. Other than as permitted under the Copyright Act 1968 (Cwlth), no part of this site may, in any form or by any means, be reproduced, stored in a retrieval system or transmitted without prior written permission. Inquiries or application for permission to use Content for other purposes should be directed to The Webmaster at VicSuper.
"VicSuper"and associated trade marks are trade marks of VicSuper Pty Ltd.
This Website is provided for use by Australian residents only. The applicable law to the use of the Website and to disputes arising out of the Website is the law of the State of Victoria, Australia.
VicSuper Pty Ltd, as Trustee of the VicSuper Fund (‘the Fund’) has an obligation to comply with all relevant State and Commonwealth legislation with regard to the management and administration of the Fund.This includes the Privacy Act 1988 (Cwlth) (‘the Act’), which:
- protects the privacy of personal information held by organisations in the private sector and
- regulates the appropriate collection, holding, use, correction, disclosure and transfer of personal information by private sector organisations.
The provisions of the Act apply to the Trustee of the Fund because it holds personal information about each member or prospective member of the Fund. The Trustee will be bound by, and will ensure that it complies with, the Privacy Principles prescribed in the Act.
The information held by the Trustee may include your personal particulars, tax file number, contact details, nominated beneficiaries, preferred rollover institutions, membership and contribution history, salary details, level of death and disability cover (if applicable) and surcharge debts.
This information is collected directly from the member or prospective member or the member’s employer, including any associated company of the employer which participates in the Fund, pursuant to employee records exemption.
Personal information about members or prospective members is held and used for the purposes of establishing membership including: arranging any insurance cover (if applicable), assisting employers in meeting their superannuation obligations, investment and administration of the members’ superannuation entitlements, the provision of information and advice about superannuation, retirement planning or VicSuper Fund features to members and prospective members, paying and transferring superannuation benefits including any insured component (if applicable), and enabling VicSuper to undertake research on members’ views.
Sensitive information about members or prospective members, such as medical and health information, is held and used for the purposes of assessing eligibility for insurance cover (if applicable), the provision of information and advice about superannuation, retirement planning or VicSuper Fund features, and where a death or disability claim has been lodged with VicSuper. Sensitive information is not collected, used or disclosed without your express consent.
A collection notice with details about how sensitive information may be collected, used or disclosed will be provided when consent is requested.
A member’s or prospective member’s personal information may be disclosed by the Trustee to third parties such as the member’s employer, an individual or organisation as required by the Family Law Act 1975 (Cwlth), other superannuation funds, RSAs and rollover entities, their beneficiaries or their representatives, a person nominated by them in writing, auditors, VicSuper’s Insurer (AMP), actuaries, medical consultants, professional advisers, printers, mail houses, administration software providers (and website hosts), service providers (including, but not limited to, internationally-based providers of internet, data storage and data access services and systems which may be located in countries including US, UK, Canada and New Zealand), and research organisations, or as expressly authorised by law.
It may also be disclosed to government agencies such as the Australian Prudential Regulation Authority, Australian Securities& Investments Commission, Australian Taxation Office, Superannuation Complaints Tribunal, AUSTRAC and Centrelink. A member’s or prospective member’s personal information is not disclosed to any overseas organisations.
Otherwise, information is kept confidential and stored on the Fund’s database and only disclosed to the member or prospective member.
A member or prospective member has certain rights including the right to access and correct personal information, and to complain about any breaches of the Act.
The policy also explains the processes to be followed for a member or prospective member to access their own personal information, to make a complaint about possible breaches of policy, and the options available to them if they are dissatisfied with the Trustee’s internal review.
If members or prospective members wish to make a complaint about any breaches of the Privacy Act 1988 (Cwlth), they can contact the Fund’s Complaints Coordinator.
The contact details are:
Tel: 1300 366 216
Fax: 03 9667 9610
GPO Box 89Melbourne Vic 3001
If a member or prospective member feels that VicSuper, through the internal complaints procedure, has not adequately dealt with their privacy complaint, they may seek to contact the Office of the Australian Information Commissioner (OAIC).
The contact details are:
Tel: 1300 363 992
Fax: 02 9284 9666
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
If members or prospective members wish to make a request for access to personal information or for further information concerning privacy, they should contact the Fund’s Privacy Officer.
The contact details are:
Tel: 1300 366 216
Fax: 03 9667 9610
GPO Box 89 Melbourne Vic 3001
Generally, there is no charge for the provision of personal information. A member or prospective member’s request will be acknowledged within 14 days and responded to within 28 days.
If members or prospective members request access to sensitive information, there may be a delay in providing this information (eg until the Trustee has made a decision regarding a disability claim).
For more information, contact VicSuper’s Member Centre on 1300 366 216 between 8.30am and 5pm, Monday to Friday.
VicSuper advises the following in regard to the collection of personal information:
VicSuper Pty Ltd (‘VicSuper’) ABN 69 087 619 412 is the Trustee of the VicSuper Fund (R1000580). You can contact VicSuper on 1300 366 216.
You can gain access to your personal information held by VicSuper by contacting us on the above number. VicSuper collects personal information about you primarily to:
- establish you as a member
- assist your employer to meet its superannuation obligations
- invest and administer your superannuation entitlements
- provide information and advice to you about superannuation, retirement planning or VicSuper Fund features
- pay and/or transfer your superannuation benefits
- enable VicSuper to undertake research on members’ views.
In respect of the purposes listed, the types of organisations to which VicSuper may disclose personal information include:
- VicSuper Fund’s administration software provider
- Regulators and other Commonwealth Government agencies
- professional advisers
- other superannuation funds, RSAs and rollover entities to facilitate the transfer of benefits on your behalf
- any individual or organisation as required by the Family Law Act 1975 (Cwlth)
- your beneficiaries or their representatives in relation to death benefits
- a person nominated by you in writing
- printers and mail houses
- service providers including, but not limited to, internationally-based providers of internet, data storage and data access services and systems which may be located in countries including US, UK, Canada and New Zealand
- research organisations
- medical practitioners and medico-legal consultants (if applicable).
VicSuper is required to collect information to meet its obligations under relevant law, including the following legislation as amended from time to time and including any regulations made there under.
- Superannuation Industry (Supervision) Act 1993 (Cwlth)
- Income Tax Assessment Acts 1936 and 1997 (Cwlth)
- Superannuation (Unclaimed Money & Lost Members) Act 1999 (Cwlth)
- Superannuation Contributions Tax (Assessment and Collection) Act 1997 (Cwlth)
- Superannuation Guarantee (Administration) Act 1992 (Cwlth)
- Corporations Act 2001 (Cwlth)
- Family Law Act 1975 (Cwlth)
- Superannuation (Government Co-contribution for Low Income Earners) Act 2003 (Cwlth)
- Anti-Money Laundering and Counter- Terrorism Financing Act 2006 (Cwlth).
The main consequences of you not providing all or part of your personal information to VicSuper are:
- VicSuper may be unable to pay your superannuation benefit to you or may be delayed in paying or processing your superannuation benefit
- VicSuper may not be able to correctly calculate your superannuation benefit
- processing of your death or personal incapacity claim may be delayed
- you may have to pay more tax than may otherwise apply
- VicSuper may not be able to contact you
- VicSuper may not be able to provide appropriate information and advice to you about superannuation, retirement planning or VicSuper Fund features.
Through the Links page, the VicSuper Website also contains links to the websites of other organisations which may be of interest to you. If:
- you have accessed one of those other websites through hyperlinks; and
- that other organisation collects information from its website,
VicSuper may also collect or have access to aggregated information as part of our arrangements with that other organisation.
Linked organisations are responsible for their own privacy practices and you should check their websites for their respective privacy statements.
Further developments of the VicSuper Website